How to undo recent changes to account
badbastion
Newbie

Hello,

Not sure if there is some kind of bait and switch thing going on, but. I was browsing plans to see if I could find a cheaper Internet/Landline bundle. I don't even know how the pricing got so messed up but it now says "Your current plan $159.98/mo." 


The funny thing is before the changes it said my current plan was $124.98, and the pricing in the cart said $101.98/mo.  It even showed me month 1-24 would be $101.98 then month 25-36 would be $121.98. Sounds much better than my $124.98/mo right? 

So I proceed with the changes, I get the confirmation page showing the same info with month 1-24 being $101.98 then month 25-36 being $121.98.

Several minutes later I get an email and now the pricing has changed and says

my monthly is $200.03!  I log into my Verizon account and also notice that my “current plan” now states ”$159.98”.

image

How can I undo the recent changes and go back to my old bundle?

Thank you for any help

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Re: How to undo recent changes to account
LawrenceC
Moderator Emeritus

Hi badbastion,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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