How to unmerge Verizon One ID accounts
nevneo
Newbie

My wireless and account was merged with a home internet account that was deactivated years ago. I'm trying to figure out how to connect it to my current account but have not found a solution as yet.

Any advice/help would be appreciated. 

I've tried going to the store to get this sorted out, but they couldnt help.

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Re: How to unmerge Verizon One ID accounts
LawrenceC
Moderator Emeritus

Hi nevneo,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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