I Have NEVER!! Had a Bill That Was Correct
Teresa861
Newbie

Where do i start!!!!!

Ever since i joined verizon fios i have had nothing but problems with my bill. Not because I can not pay it but because VERIZON lets their bills mess up for their customers. I have NEVER!! had a bill that was correct. Im either getting under charged and then expected to pay my bill thats twice as much and over charged because  no one can seem to get the  billing cycle correct. I have worked in customer service for over 10 years and I have done as much as i could do for a customer. You would think that verizon would do for their customers as well......NOPE!!!! I have called and spoken to several reps that have given the wrong information and all they can offer is a $25 credit when my bill is over $100 because Verizon is messing up peoples bills. Let me inform you on what should be done. To max out the highest of most highs. Verizon should credit the whole amount until my bill is where it should be under $200 like promised by verizon. My bill is $355!!!!!! $255 after i made a past due payment (past due because verizon miss billed). I was promised my bill for november would be $155 and its not! All that was explained was that verizon didnt bill one period and didnt bill that period. LAst time i called someone infomred me that this will be fixed. It was not!!!!

This alone makes me want to leave Verizon Fios and tell everyone i know not to dealw ith Verizon because they give bad buisness.  The issue here is that i have been with verizon almost a year and have never messed up my portion of paying this bill and everytime Verizon is over billing me because they originally under billed me.

$25 credit is not enough for this a valued customer.

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Re: I Have NEVER!! Had a Bill That Was Correct
LawrenceC
Moderator Emeritus

Hi Teresa86,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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