I am unable to simply cancel my long distance service

I just want to close my account, i.e., cancel my long distance service I have had for many years with Verizon. I have a ticket # for this request but it appears to be useless. I have been on hold for 1 hour and 20 mins with the number I was given from the chat support ( 844-837-2262). I have spent a total so far of 6 plus hours over several days just trying to get rid of this service.

I am about ready to file a formal complaint. Please tell me how to close this Verizon account/service.

Re: I am unable to simply cancel my long distance service
Moderator Emeritus

Hi Appalled,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.