I was away for 10 days in July, and decided to buy one month of an international plan. I was told I couldn't do that - that it had to be recurring. I was told to call back when I returned.
So...I called back when I returned. I was told the original agent shouldn't have made it recurring. Then I was told the agent took it off the account and it would not be on my Sept bill. I paid the extra fee for August and waited for September.
I have auto pay, and three days ago, the $100 fee was, for a second time, deducted from my account. I just called again and was told that it was taken off and that Verizon would issue a credit....but the agent said she had no idea when I'd see that credit or the new bill amount. Maybe next month. Maybe sometime in the far future. At minimum I would need to wait a month. When I explained I had auto pay so a credit wouldn't do me any good, she said I would need to call back and speak to some....financial office? And maybe they could help, maybe not. Maybe I'd get the full credit, maybe I wouldn't.
So basically, a series of people at Verizon have made errors. In return, I was charged $100 in error....and Verizon is saying I might not be able to get it back.
I would like the $100 returned as a check within the next 30 days. What can I do to make that happen?
We're terribly sorry for the issues you're encountering with your bill. We would love to help you with this situation. I will be sending you a private note to further assist.
~Ivone
Same exact thing for me. On my 3rd month of being told it's off and then charged. Haven't needed it since Christmas and 1 online call, 2 DIFFERENT store visits and had the workers take it off in front of me. Then I get re-charged. I have a call-back in the next 30 minutes and there's a good chance I'm switching if it doesn't get resolved this final time
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