I cannot redeem my $200 Nest/Google Promotion

[Naomigreen1]

I have been trying to redeem this offer since December 19th.  I spent another hour on the phone with customer service and still have not been able to redeem.  Have you heard of anyone that has received the offer?

[kh-gary]

Hi Naomigreen1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.