I had an iPhone 13 that I paid off. I saw the promo offered for the new iPhone 15. I ordered the upgrade to the iPhone 15, where the promotion credit would be $830.
However, soon after I changed my mind and wanted the iPhone 15 Pro, not the iPhone 15. I returned the iPhone 15. I then called Verizon and over the phone placed an order for an iPhone 15 Pro. I picked up that phone from the store.
Verizon for whatever reason did not allow me to use my iPhone 13 as the phone I was to upgrade, so I had to make many calls to Verizon to help me process the upgrade.
I was emailed a return packaging label, and shipped my iPhone 13.
Now, I am being told I am only getting $148.00 as a promotion credit, even though the upgrade was for the $830.
Tickets were created to look into this, please review Submission Number *****. Also I was given ticket number *****.
Please someone review this and correctly apply my promotion credit. This whole experience has been a nightmare as I have called easily 20 times. Please see the notes on my account. I just want the promotion credit that I agreed to when I purchased the iPhone 15 Pro.
We are here to take a fresh look at the promotional credit for you today. We can work together to find our options for you. Please respond to the Private Note so we can proceed with specific account details.
-Deb
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