I keep getting the message "experiencing a problem while connecting you to the server" while trying to switch plans

haylieleebug0419

Keep trying to switch plans and it won't let me

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vzw_customer_support
Customer Service Rep

Hihaylieleebug0419. I get it, trying to make a change and it's like the door shuts you down. When this happens to me, I will clear cache on my browser and/or turn my phone (or tablet/computer) off and back on to get a fresh connection. Let us know if you still need assistance with managing your account. We are here to assist!

-Deb

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