Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have spoken 4 different people. My account is being charge over and over again rental fees for equipment that I bought from Verizon.
When I opened my account I rented my router and extender. On November 25, 2019 I purchased from Verizon two 2 new extenders ( I DID NOT RENT THEM). So at this time I had 1 extender rented, 1 router rented and 2 extenders that I bought. In April of 2020 I decided to buy the router and extender. I did so and was charge $500 on my April bill for the extender and Router. My May and June bills were perfect no extender or router rent fee. Then out of the blue on my July Bill I was charge rental fees for 4 extenders!!! I called and complained, was credited the charge and told it was fixed. The following month in the August bill I got charged for rental of 3 extenders, I again called and complained and was told it was fixed. This time, however, I did not get a credit and in the September Bill came around I got charged again, I've called up and tried to get this incorrect charge off my account but I've been told it was fixed by one agent and another agent told me, Ross, Rudely told me that I bought them the wrong way, that I shouldn't do things on Verizon website and should always call up! (Note I bought them through Verizon!!!) and then hung up on me!!!
I am getting robbed of $24 plus taxes EVERY MONTH NOW FOR 2 MONTHS!!! This is absurd on multiple platforms!!!!! YOU ARE CHARGING ME RENT, FOR MY OWN PURCHASED EQUIPMENT!!!!
Can someone please actually HELP ME!
try sending an email to the executives at the link above. It triggers the verizon executive escalations department who will contact you. But answer your phone they do contact you quickly. If you have receipts you may need to fax or send to them.
you can contact your states Public Utilities Commission or Public Service Commission or Department of Financial Security via a google search and have them handle the issue since they regulate verizon .
in any case make sure you saved your purchase receipts.
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