I'm not able to find Cromebook Redeem option

[atman2204]

Verizon Team - this is frustrating, how am i not seeing cromebook tile in my account? I did not receive any emails about "ready to redeem" for cromebook and when it was showing in my account i was not able to redeem as well. Please help me out to get my cromebook. Thank you!

[kh-gary]

Hi atman2204,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.