I moved and Verizon sent my final bill to collection without notifying me

Back in January 2014, I moved from an apartment with my FIOS account to a house in which I retained FIOS but had to get a new box. Otherwise everything was the same. We had electronic statements, and mail forwarding was set up to go to the new house. I was told I would need to pay one last bill in January and then it would start at my new address. I paid a bill in January and then carried on. No mention was made of any bill after that which was a) unpaid, b) late, c) in danger of being sent to collection. Finally in July of 2014 we received mail from a collection agency stating we owed what appeared to be a full months bill from January. We paid it immediately, but Inow have a stain on my credit report which says a Verizon account opened in 2012 and has only two months of data: June 2014 and July 2014, both marked as in collection. I feel this is wrongly reported and unfairly handled. It feels as though we paid for an extra month and is still not very clear to us. I have disputed the claim twice with Experian and Verizon won’t let it be removed. How do I make this go away? This is the worst company ever.

Re: I moved and Verizon sent my final bill to collection without notifying me
Contributor - Level 1

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.