I cannot for the life of me get in touch with a FiOS support member. Every verizon number I have tried routes me to the verizon wireless automated support system. I get hung up on in my attempt to get to a fios support member every time.
Verizon has been secretly tanking my credit score for months because of an unpaid final bill that I was unaware of. Their only attempts to contact me about the unpaid bill were via snail mail to the address that I moved away from, and the new resident has been throwing them away. I desperately need to contact verizon about this as I'm not seeing the charge on my account when I look online, but every attempt to contact them has lead to the automated service and/or a verizon wireless support member hanging up on me.
Is there some number I can call to directly contact FiOS customer support, or even an email address I can send my info to? I am desperate to contact verizon FiOS support so I can sort through this issue. I'm not exaggerating at all when I say I've called at least 15 times. Every single time has lead to the automated system hanging up on me for one reason or another, or a verizon wireless rep trying to transfer me to a fios rep only to get hung up on in the transfer process.
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1-800-VERIZON is the number to call.
verizon has combined numbers in certain areas. The wireless number is 1-800-922-0204 for their support.
at the phone prompts on the 800-VERIZON it reads the number your calling from, hence the situation as being wireless. However you can hit the key for fios after you listen to the prompts.