I need to unlink a One Verizon ID

[KevinP321]

I have an old Fios account linked to my Verizon wireless account, and need to unlink it.  Please advise how?  I can't get my new Fios account linked for the promo until this is fixed.

[LawrenceC]

Hi KevinP321,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.