I paid twice 125$

[MrCuarter]

Claro, aquí tienes la versión modificada del correo con la adición que solicitas:

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Dear Sir/Madam,

I hope this letter finds you well. I am writing to express my deep concern regarding a recent experience I had with Verizon that has left me both frustrated and disappointed.

On July 17th, 2023, I contacted Verizon to set up FIOS services for our upcoming residence in Framingham, MA. I received a confirmation email and was required to make a deposit due to my lack of credit history in the United States. I was assigned an order number. During this initial conversation, I made it explicitly clear to the Verizon representative that I would not be arriving in Framingham until a later date. The representative assured me that this delay would not pose any issues.

Furthermore, after encountering issues with the initial order, I had no choice but to reapply for the service. This time, I used an established U.S. account. Regrettably, my dealings with Verizon have been both frustrating and time-consuming. I have spent over two hours on numerous occasions speaking with agents, all of which have failed to provide a satisfactory resolution to my concerns. To date, I have paid a total of $300 in router deposits, a double payment for the same service. This situation is unacceptable, and I am becoming increasingly exasperated with the lack of clarity and accountability regarding my funds.

In summary, the problem at hand is that I have made two separate payments for router deposits, and I have not received any clear information on the status of these payments or how to recover them. I believe this issue warrants a thorough investigation and a prompt resolution to rectify this matter. I kindly request a refund of the initial deposit.

Furthermore, I want to emphasize that none of the solutions offered have been of any help to me. Neither the forum, nor the responses on social media, nor the phone support have provided a satisfactory resolution. In particular, when I've contacted the phone support, they have promised to get back to me to initiate an investigation, but this has never happened. The lack of response on social media has been an absolute disappointment.

I appreciate your prompt attention to this matter and request a response at your earliest convenience.

Thank you for your understanding and assistance in resolving this matter.

Sincerely,
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