I hate verizon not only can I not get a rep on the phone but they still haven't fixed the issue with my phone I have called I don't know how many times and it still isn't fixed I am seriously going to start looking for another phone company. This is rediculous.
Please be advised, due to a work stoppage, customer service agents may not be readily available. We apologize for the inconvenience and appreciate your patience.
In the meantime, you can access the Verizon eSupport site at http://www.verizon.com/residentialhelp where you can find a variety of automated tools and support documents that may assist you.
Also, please respond with the details of your phone issue, and I'll see if I can help.