I signed up for auto pay when I started with verizon last month, now I had to do it again on line and still my phone wont connect to calls for msg

Sturges4373
Newbie

Need service up and running,  I have a 96 year old mother I need to keep contact with

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to us in this platform. One of our main goals is to keep you connected with your loved ones, especially your Mother. You are in good hands, and I'll be glad to help. I'll be sending you a Private Note, please reply to it, so we can get started. 

~Maria

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