I signed up for new services and never received the correct discount. No email confirmation
shmoopybops
Enthusiast - Level 1

My apartment building provided us with a gigabyte of internet as well as tv services for $50/month. However, they ended that deal last month, and I needed to call to set up new services at my address. When doing so, the phone operator walked me through a new plan, and I confirmed my agreement to it -- The plan was to be $100 for a gigabyte of internet speed, and that is it. No TV, no add-ons, nothing. Yet, I just received my first bill for the new plan, and it is $235. I am being charged an outrageous discrepancy when compared to what I was told I would pay. When contacting support, I was told there was a multitude of notes made on my account on the day that I spoke with the operator, but no changes were put in place. They just keep reiterating that fact without helping me address the ridiculous charges to my account, of which I am refusing to pay for. This is an unfair and incredibly unprofessional practice on Verizon's part. I was under the impression that I would be receiving discounts that I did not get, and instead, my bill just rolled over to the new amount without any changes being made to lower that cost. Any idea how I can dispute this?

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Re: I signed up for new services and never received the correct discount. No email confirmation
LawrenceC
Moderator Emeritus

Hi shmoopybops,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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