I tried to make an extra device payment

on July 31st,  I paid my Verizon bill and then decided to make an extra device payment.  Last month on a recorded line the CS told me I was able to do that.

The next day, I was notified by my card of the 1,029 charge. I went into panic mode.  How will I make my mortgage, how will I buy groceries, all my medicine. 

I called Customer service,  they said no problem said it will be reversed in 3-7 days.

Today I was notified The BackEnd Team stated the payment couldn't be reversed.

Are you kidding me?? I paid my bill. I couldn't afford to pay off my device. Now I can't sleep, no food and no meds....I have MS and Epilepsy. 

I really hope Verizon isn't this low. I need my housing, grocery and medicine money.

Anyone know who I can contact in Corporate?

Re: I tried to make an extra device payment
Moderator Emeritus

Hi rondalong,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.