I was charged early termination fee even after moving and keeping the Fios service
Jerry123451
Newbie

I recently moved from NJ to NY due to relocation and moved my FIOS service as well, but surprisingly I was charged with $200 early termination fee. When I requested the move of the service, none of Verizon agents (the person on the phone and the installation person) has ever mentioned to me that I would be charged with the ETF and I never expect the fee as I'm still with Verizon in the new location. I'm very confused about this. Can anyone help?

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Re: I was charged early termination fee even after moving and keeping the Fios service
LawrenceC
Moderator Emeritus

Hi Jerry12345,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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