I was charged over 700 for equipment I returned

I need someone from Verizon to help me out I do not want to settle with the collections agency because I returned that equipment when I moved from Holly Hill Rd, Richmond VA. I refuse to pay for what I do not have. What use do I have for the equipment? Someone didn’t do there job to update the system because I do not have it. If I owe a bill go my service I am willing to pay for that except the equipment. How can I get help on this?

Re: I was charged over 700 for equipment I returned
Moderator Emeritus

Hi Valand83,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.