I recently signed up for a new home phone/DSL bundle.
I was promised a one-time credit of $69.99 at sign up due to a huge hassle that their billing department caused, for being a loyal customer, and for opting out of a grandfathered DSL service for the new bundle.
Needless to say the credit was not only never applied, but now there is no record of it being promised.
I've been on the phone with verizon customer service for hours on end since I first signed up for the bundle last month.
The last person was a "floor supervisor" in the "Bronx" who told me there was nothing he or anyone else at Verizon could do for me.
I did get them to remove a $5.00 late charge that was somehow automatically tacked on to my bill... BEFORE IT WAS EVEN DUE!!!!!
I don't expect any real help at this point,,, but it would be a nice suprise as well as incentive to not cancel my service...
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.