I was told 2 years and I was only given 12 mos.

I would like to report two issues.  The first is that I spoke with a rep last night who told me I could get Showtime and Starz add to my account for two years for $15 less a $4 a month credit.  She was very clear i would be getting these two channels for $11 per month for two years.  When I received my confirmation email it indicated my change is only through August 16th, 2018.  Which is a year from the date I signed up with Fios.  I called back to point out the mistake and was told there is no promotion for two years.  Since the rep must have given me incorrect information last night I asked for a supervisor.  I just spoke with Terrance {edited for privacy} who told me that she could only give me the $11 deal for a year and that if she told me two years I would have to get the additional $4 per month from her next December when my deal expires.  First of all the confirmatoin has through August 2018 so that is not a year as Terrance said.  Second of all, he is telling me that when this discount expires either August or December next year I am supposed to call and tell the person that on 12/6/2017 a rep told me I would have the promotion for two years and to give me the extra year.  Really??????  That has got to be the most ridiculous instruction I have ever heard and from a SUPERVISOR none the less.  He told me I would have to get the exra $4 per month from the rep I spoke with. 

Going back to the reason for my call...the rep told me for two years multiple times.  If she gave me incorrect information then the recording of the phone call should be checked and she should be retrained to properly reflect the promotions available.  I would like the promotion extended for two years...I am even fine if it is only through 8/16/2019 instead of 12/7. I would also like someone in management to speak with Terrance because he is clearly not qualified for escalation phone calls. 

The representative I spoke with last night, 12/6/17 just before 7:33 pm est, was {edited for privacy}.  I have the confirmation email.

Re: I was told 2 years and I was only given 12 mos.
Moderator Emeritus

Hi trjsmith,

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