Incompetent Customer Service

I've never dealt with a group of such unreliable customer service agents. I've called numerous times and was promised one thing and received bills for the other.  Calling the retention center was pointless. They promised my account would be updated then I receive a bill for $100 more than expected.  Today when I think my account is getting updated and I'm told one price over the phone I receive an email for way higher then agreed upon. I do not understand how hard it is to update an account. I am not happy at all and will be taking my business elsewhere as soon as possible.

Never ever again!

Re: Incompetent Customer Service

Hi NotHappyatAll,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: Incompetent Customer Service
Customer Service Rep

We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.


If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.