Incomplete FiOS cable installation
salexan1
Newbie

FiOS was installed in winter and the cable could not be buried at that time. Installer told me Verizon would return in a month to bury the cable. It is now May and 80 degrees.

I've called and chatted with Verizon reps 6 times. TIckets are opened and then closed within an hour, no service, no phone calls, nothing. Three months now of trying to get someone in Verizon service to at least acknowledge they received the message and are working to schedule the work to bury the cable.

There is a disconnect between Verizon service personnel taking my service request and the ability of the repair teams to get the work done or to communicate with the customer.

Disrespectful and unacceptable customer service from Verizon.

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Re: Incomplete FiOS cable installation
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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