Incorrect Bill and Need Urgent Help

Dear Verizon Fios,

I was a Fios customer staring 2014 and I really enjoyed Fios services and recommended it to several of my families and friends. Starting this March, I moved to a different apartment and Fios services were not avalibile in the new place so I had to disconnet the services. From the past year, my bill was always around $100 and after promotion is aounr $120. If you check my payment history, its all paid sucessfully. 

Today, i recieved an email from Fios stating that I have a balacnce due of $141,71. I was really confused and shocked to see this.  I have no idea where did the amount coming from since I returned all equipment and paid all bills. So I logged on line and it show there is bill due $141.71 but when I click pay bill option , it shows the balance is up to date.  I tried to call customer services but the automated voice told me that my account has been transfered to a collection company and the transfer has ever been succesful. 

I need your help to understand the bill and to see what is the solution. Thank you



Re: Incorrect Bill and Need Urgent Help
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.