Incorrect Billing Charges

My mother changed her account's name into my name (just a name change) and the representative I spoke to me told me there will not be any changes to the monthly charges. Everything will be kept same (phone number, internet speed). I receive my bill and realized that my double bundle charges has increased by 45 dollars. I then called verizon again and the representative said they cannot do anything. Basically I was lied to and misinformed by the person I spoke to previously. If I knew that the monthly bil would be more expensive, I would not have changed the name on the account. 

I am very frustrated with this issue because I will be paying alot more each month. I asked if I can revert back to my mom's name but the representative said she cannot help me. I am very disappointed with Verizon's customer service now. My mom has been a loyal customer for over 5 years.. 

Re: Incorrect Billing Charges
Moderator Emeritus

Hi niceweather,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.