Please correct my account balance.
I returned the phone well within the timeframe and my account generated an over $1300 charge that still has not been removed.
The phone was received by your dock on July 18. (over a month ago) I have confirmation that you did receive it.
I have been given the run around by many agents. Been transferred without warning numerous times. There is ZERO accountability.
The Verizon Chat doesn't have any timestamps or ability to send a transcript (me or the agent to send one) . There is also no way to copy paste. Everything about it is meant to remove accountability. Each message entry from Verizon just says "Verizon Agent" many times they don't even introduce themselves.
Over a 2 month long ordeal with problem after problem. My primary issue now is I need the incorrect charges Removed from my account (that was auto generated from the Phone I have returned already). I was told and given a WFM reference number back on 8/5/24 that it would be done in 24 hours. SURPRISE it wasn't.
Amongst all of this, I've been the store after the chat agents were adamant that the store would magically be able to resolve this for me. The second I stepped into the store the person told me they can't do anything that the chat people can't do themselves. SMH This is utterly ridiculous and laughable at this point.
I finally got someone who might know what they're doing and they didn't call me back. They said that they'd have to create a new account and connect it with the old account to be able to remove the charges. They create the new account, then in the process of merging them I'm told there's some major glitch. He says he'll call me back and still hasn't.
Please someone help.
Hello. We'd be glad to help with your billing concerns. To better assist, please tell us a little more. Was this device participating on our Trade-In Program? Do you have the tracking number and Submission ID handy, so we can check on our end?
~Maria
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