Incorrect bill placed with collections

I'm having a problem that seems to be pretty common on these forums. I recently received a notice that my Verizon bill of $86.16 had been placed with an outside collections agency (North Shore Agency). However, I cancelled my account with Verizon back last September, within the 30-day money back period (my service began on last September 10). I was assured by the customer service representative that all charges to my account would be removed as long as I sent my modem back, which I did.

Now I cannot log into my account to see what the bill is really about. I never received another paper bill or late payment letter from Verizon after making my cancellation request, or else I would have dealt with this earlier.

The collections account is negatively impacting my credit score, but it is for an invalid debt that was due to an error on Verizon's part. I would appreciate assistance in correcting the original error with Verizon's billing so that the derogatory marks on my credit can be expunged.

Thank you.

Re: Incorrect bill placed with collections
Champion - Level 3

This is a peer-to-peer support forum. If you need information from Verizon, you should contact them directly via one of the options on their Contact Us page.