Incorrect billing address
tmk09
Newbie

I have been trying since April when I first got Fios installed to have my billing address corrected. I live in Quakertown, PA 18951 but my billing address is listed as the correct street address but Milford, PA 18968. I have called up customer service several times before the installation and after the installation and everytime I will be put on hold for awhile just to be told that this is what the system generates as my address. This is frustrating since I know my correct address!  I went onto my online account a few months ago and changed my billing address under my profile but still the PDF of the bill shows the incorrect address. I'm surprised that my Fios services was installed since the address was incorrect. I prefer to receive a paper bill but have not received one to date. The only way I am able to pay my bill is to sign into my account any pay it online. Can someone please let me know who I can contact to get this situation resolved? Verizon should be taking the blame for this and attempting to correct their system to reflect the correct billing city and zip code for Quakertown PA. I'm interested to see if anyone has experienced this and what they have done to get this issue fixed. I don't understand how I haven't had this issue with any other company that I deal with and I don't have this issue with my Verizon Wireless bill.

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Re: Incorrect billing address
LawrenceC
Legend

Hi tmk09,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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