Incorrect billing
Jro5
Enthusiast - Level 1

A customer service representative switched my phone number from a business account to a prepaid account by temporarily opening a postpaid account.  I was told I wouldn’t need to pay for this temporary postpaid account. I contacted Verizon via chat and over the phone more than twice and I thought this was resolved.  Six months later I have a letter from a collection agency for this bill.  I am wondering if it affects my credit score if Verizon would be liable?  

Labels (1)
0 Likes
2 Replies
vzw_customer_support
Customer Service Rep

I appreciate you waiting while I looked that up. You would need to contact the collection agency in regard to anything having to do with that account. 

*Linda

0 Likes
vzw_customer_support
Customer Service Rep

That's a really great question, but totally out of my scope of expertise. Please bear with me for a few, I'm going to research this for you. I'll be back.

*Linda

0 Likes