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December 20, I was having a technical issue with my phone. I contacted Verizon via chat. They cannot figure out why my receivers cannot receive my texts. Then the agent I talked to suggested to add another line and switch to another plan so my monthly will get lower plus getting a new phone from $245 a month to $222 a month. Then a month after, I received a bill for $267. I contacted Verizon again to clarify this and I was transferred to different agents and nothing has been resolved. One agent even made me feel I was lying saying that she cannot see on the record that I have a bill for $222. I told her I had the screenshot of the first agent that told me my new monthly will be $222. I politely asked if I can be transferred to a manager or supervisor but she got more irate. Then I reviewed my last bill once again and it’s really $222, it shows $257 only because of a one time charge of $35 for activation of the new line. They are saying that because of the switch to another plan, I lost my trade in credits for the other lines which I was never made aware of. Whose person gonna agree to switch to have a higher bill and lose a credit. They should have disclosed everything . She never mentioned to me that I will lose my credits, she just said my bill will be $222 that’s why I agreed.
I’ve been trying to talk to someone to help me but the agents keeps giving me a lot of different quotes. I’ve been with Verizon for so long and even telling my friends and clients to switch because Im getting best deals but this happened and really disappointing. It’s like the customers shoulders the consequences of the mis information that their agents made.
Hello gsarmiento,
I would be concerned too if my bill were different than what I was expecting. We are here to help! Just to be on the same page, you said your current bill is $257 which includes a one time Activation Fee of $35? So once you factor the Activation Fee, the bill is $222 which you were advised?
-Christopher
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