Installing FIOS

They installed equipment at my son's house yesterday and now his computer does not work.  They also placed a different phone number from my condo on the account and it's going to take days to correct the problem and I don't have an operable land line. Off to a very bad start.  Customer service reps lie to you to get you off the phone so I asked to speak to a manager and he never called. Very poor customer service.

Re: Installing FIOS
Moderator Emeritus

Hi unhappy313,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.