I returned my Internet Gateway on July 5 in the box with the label that was sent from Verizon. I received my bill today and it shows I am being charged for the equipment due to non return of items. I have the Proof of Delivery but can get no where with Verizon help. I was transferred 4 times and they still did not help me. Told me to call my credit card provider?? I do not pay my bill with a credit card! Can someone help??
We're sorry to read you're having issues with your return, we'll be glad to look into this. When was the return received? Do you have the tracking number?
~Freddy
Thank you. It was returned 7/5/24. UPS Tracking 1ZB3469R601319751
I had an issue with being charged for a IWatch that I return stating non return of items as well! After 3 hours of my time supposedly getting a refundโฆ they wanted to credit my VZ account but I refuse since it was their error not mine!
have you tracked the UPS number and see that it was delivered? That was what I had to do to prove they did receive their device! Iโm so discussed with the customer service I received tonight! Good Luck!
It looks like you may be missing a digit in your tracking number. Mine has 18 yours shows 17โฆ not sure if that has anything to do with it!
Hello hockeyboysx2, thank you for the information. We will be sending you a private message to further assist.
~Ivone
Thank you so much for letting us know, hockeyboysx2! We're not pulling up anything with that tracking number. However, we'll be happy to take a closer look. To best assist, we'll be sending a Private Message. ๐
~Izzy
I'm having the exact same problem. Returned my internet box to whiteland, in as well.
Thank you so much for letting us know! We'll be happy to take a closer look. To best assist, we'll be sending a Private Message.
~Gilbert
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