Invalid returned fee charge

I’m so very upset right now. I was chatting with a Verizon rep for over an hour and got nowhere. I ended up asking for the manager’s name that was supposedly helping him at the end (CJ, the Verizon chat rep) and he just completely ignored me and ending the chat. I got an invalid $30 returned fee charge and I am wanting a credit for that. Someone needs to reach out to me because I am very very disappointed and I am not a happy customer right now. 

Re: Invalid returned fee charge
Moderator Emeritus

Hi IMoore,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.