Has anyone else participated in the Invoke online focus group? I got an e-mail beginning of July for the online focus group and was supposed to receive a small compensation for my time (almost 2 hours worth!) I completed that in July. The topic was Verizons Reward Program and some possible changes they are thinking of making....Today I have spoken to 3 customer service agents on the phone, one chat and 2 different facebook chats with verizon agents (Home & wireless).....no one claims to know anything. I get tossed back and forth from one dept. to another. The chats are comical as I am chatting with one person in one window who says oh thats so and so, and the other chat window is saying its the other. I would send an email but apparently Verizon doesn't do that anymore....One foot out the door folks....dropped wireless a year ago after 12 years and if this garbage keeps up Fios is going next....the day to day service is pretty reliable but customer service is everything.....
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.