Is there a manager/supervisor who can actually resolve a problem?

How do I speak to someone who will actually follow through on resolving my issue ? I am beyond frustrated!! It has been almost 3-weeks since I reported that my package containing my new iPhone 14 pro and screen protectors was stolen.  To date, I have spoken/chatted with over 10 agents and supervisors who have outright lied to me and told me they would remove the stolen items from my account, and issue a credit. I've been given ticket#s, refund#s, that have meant nothing! Each time I speak to someone they tell me the issue is resolved and to give it 3-5 days.  Well, it is now almost 3-weeks and NOTHING!!!  How do I get someone to actually HELP ME!!!  I've been with Verizon for almost 20 years and this is ridiculous!!!

1 Reply
Customer Service Rep

We greatly appreciate your loyalty over the last 20 years, TamK14. I'm sorry to hear about the issue with your order being stolen, please know we want to help resolve this concern for you once and for all. I will be sending a Private Note in order to better assist.