It is 2024 and Verizon is still being doing exactly what you wrote about in 2015. It's 2024 and Verizon is still up to their tricks. Every time a customer service rep misrepresents something and the next one contradicts that, Verizon does not have a way to fix it. Verizon misrepresents deal or you have not done anything and the bill mysterious takes a hike up. Verizon discounts for a month, but that does not solve the problem going forward. I have spent in the last year at least 2-30 hours on billing. Verizon bundle deals with discounts on FIOS connected to phone and discounts, but when something goes wrong that removes a discount, the two department can't communicate with each other as it is so compartmentalized. At this point there has been so many hands, misrepresentation or maybe lies one after the other, it seems no way to fix it. But since Verizon mispresented things or complicated things, or lied, there is a way to fix it if they wanted to and if they honored what they represented. It was off from day one really. It is a mess and because things are done over the phone, there is now paper work. I have asked for recordings of all phone conversation, surely Verizon monitors their employees in some way, or at least written information on all calls and actions taken to the account. Crickets, more or less they do not know how to do that or won't do that because they will be caught in their lies, switch and bait deals, and underhanded dealings which might be from being devisive or not training their employees. No two employees will tell you the same thing or give you the same information, It has take me a year to get someone who could figure out why I could not see my FIOS bill. I am frustrated and I am not taking this. I will go to FCC and any other means available. And it is not like Verizon has not lost a lawsuit being underhanded, if you bill changes mysterious, the customer rep that fixes it for just one month, and it goes on and on as the next month it is hiked up again, let's get together and get some help. Surely if we all complain to FCC, Verizon will take it more seriously. It is not like paid for my time dealing with their continous web of lies and non-sense. They bank on that, that people work and are busy and won't fight it.
I just filed with the FCC today. Tried for months to get a billing issue resolved. Have it in writing but no one at Verizon gives a hoot. All my info sent to FCC with printed copies of my "promised rates" and what they are charging me. Switched me up to a new plan, then advised rates are going up.
Hope more people do the same, in the meantime T-Mobile is looking pretty good as a replacement, after more than 11 years as a Verizon customer.
Not even a day and the FCC got my billing issues resolved!!!
All the time I wasted on the chats and phone calls and in one day the FCC can get it straightened out. Many thanks to the FCC !!!
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