So I've been a customer for over 16 yrs , I know I have been late but my bills always been paid for , I never asked Verizon to help me get a new hone when it was time to upgrade I was able to upgrade, I finally got current because I need 3 new phones to upgrade I have offers to upgrade I have 9 lines and 1 tablet 10 devices in all, and I find out I can pny get phones by buying full retail so I call in I speak to Shanta a rep I thought she was helping me but she put me on hold for 15 min and so I hung up. I called in again spoke to a Miguel who I said politely can I speak to a Supervisor( instead of him saying before I can get you a supervisor can I see if I can assist you) no he said and I " before I get you to supervisor I NEED TO TELL HIM WHAT THE PROBLEM IS... I ask I NEED TO TELL YOU?? he said yes and we then started to escalate I spoke to I guess a supervisor Kelly who for 15 min as telling they can not increase my credit limit I told I understand cant we work something out to get new phones I know you can do overrides I got no i then escalated higher and spoke to Jacob who continue to tell me they can not get me new phone oh by the way no one said anything about being a customer to them for 16 yrs I guess 16 yrs is not long to Verizon? Lastly I spoke to Rosa would refuse to help me too so I am asking Verizon doesn't want my business anymore are they willing to let me leave to T-Mobile over 3 new devices , I talk so good about Verizon but the last 2 years has been Horrible
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