Issues with Verizon Final Payments; No Response from Customer Support
Jen-Ver-Id
Newbie

I have had a disasterous experience with Verizon, making my final payment when moving. My account is paid in full and they just placed a mark on my credit report that downgraded me over 100 points!!! I have had perfect credit for decades. I had also been a Verizon customer for decades until this experience. It took me over 8 phone calls to get someone to listen and still no response / closure. Does anyone in the community know how I can escalate this issue either through Verizon leadership or external parties? What other forums can I post to to get a response? 

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Re: Issues with Verizon Final Payments; No Response from Customer Support
jonjones1
Legend

@Jen-Ver-Id wrote:

I have had a disasterous experience with Verizon, making my final payment when moving. My account is paid in full and they just placed a mark on my credit report that downgraded me over 100 points!!! I have had perfect credit for decades. I had also been a Verizon customer for decades until this experience. It took me over 8 phone calls to get someone to listen and still no response / closure. Does anyone in the community know how I can escalate this issue either through Verizon leadership or external parties? What other forums can I post to to get a response? 


Unfortunately this is not a Verizon help the customer forum. It is customer helping customer. The only recourse you have is to contact the credit bureaus and click on the item in dispute. Or call the credit bureaus and speak to a person there to dispute the information. They will contact the party that placed it on the credit report. If the party does not get back to them within a certain time frame, the bureau will remove it.

You may also write a dispute letter for the item, however that letter may stay longer than the 7 years the bad information appears. So it may be best not to write the dispute letter.

Normally companies like Verizon don’t place negative factors on your credit report unless the invoice was not paid after 90 days or more. Most creditors place a 1,2 or 3 for how many months you were late. 30,60 or 90 days or more. These factors also take years to fall off. 

I would suggest you contact the credit bureaus to dispute at this juncture.

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Re: Issues with Verizon Final Payments; No Response from Customer Support
LawrenceC
Moderator Emeritus

Hi Jen-Ver-Id,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

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Re: Issues with Verizon Final Payments; No Response from Customer Support
Jen-Ver-Id
Newbie

You DID not send me the number of a dedicated specialist. You sent me the same number that I have had problems with.

So, you want me to reach that number again??? I want to get the number of an actual mangerial level customer relationship manager. 

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Re: Issues with Verizon Final Payments; No Response from Customer Support
tns2
Community Leader
Community Leader

I doubt he sent you the same phone number.  When they escalate they usually send you a private page with contact info.  Remember to distinguish replys from your fellow perrs, and the admins like LawrenceC.  Normally this is a private message.  PHONE NUMBERS other than 1-800-VERIZON are rarely sent. 

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