I had a Verizon account with 2 phones and ipad for over 10 years. I recently changed providers and they ported everything over. Later I noticed that Verizon was still billing me $99/mo from my prior autopay. I was unable to login to my account to stop the autopay because the main phone was removed. I tried to get help by chat and after more than an hour ... they could not get me in to the acct or remove the autopay. I finally got a customer service person to help and they discovered the $99 was for the ipad ... I explained that it was ported over at the same time as the phones. After some back and forth ... they claimed they got the autopay stopped AND were going to refund me a specific amount (over $500) and that the check would go out in a few days. When enough time passed and I never received the refund check AND had a new $99 charge to my credit card ... I called back and the new customer service person ("Kat") said she cancelled the autopay and originally said that she did not see anything regarding a refund. After pressing the matter ... she magically found the info and said that the refund was cancelled/rejected by the system. She said that it was suppose to automatically resubmitted but told me meanwhile to dispute the charges on my credit card/bank ... which I did. I am at my wits end dealing with this company and tired of being lied to. At this point I am strongly thinking of getting a lawyer involved!
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