I have been a loyal customer of Verizon’s for over 12 years, I have three accounts with them. I have NEVER had a missed payment, late payment or rejected payment. Suddenly this month I was put on a ‘fraud’ list with Verizon. I was kicked out of autopay and I had to get a letter from my bank saying that my bank account is in good standings. I have spent the past 4 days trying to get this settled. Every time that I call, I am talked to like I did something wrong and NO ONE at Verizon has helped me. They will not tell me why I am on this list and I did what they asked and sent in a letter from my bank but still, I am on the fraud list. I can no longer make a payment with my checking account and I can’t set up autopay again. I wish someone like give me an answer! This is so ridiculous and embarrassing and I have done nothing wrong.
Today I tried calling again and sat on hold for 3 HOURS, the past 3 days I was moved around to different departments that wouldn’t help me or they hung up on me.
What’s wrong with you Verizon?!?! If I wanted to add new service you would answer the phones and help me but since I have been a loyal customer for all of these years you are going to treat me like garbage!
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