Early in January I can cancelled my land line service at XXX-XXX-0274. On 10 January I received my monthly statement showing a credit of $25.72. The statement tells me that this balance will be refunded.
It's been more than 5 weeks now, and I haven't seen a refund check in the maill or a credit to my visa card statement (the bill was normally paid by a visa account). I don't think VZ would have accepted my payment 5 weeks late. Where is my refund?
I only have time to work this issue during the evenings and on the weekends. When I attempt to contact VZ using the phone system, I ultimately get the message that I should call during normal business hours. I am amazed that VZ does not provide an e-maill address for resolving simple billing issues.
What is it going to take to fix this?