Back in December 2024, my elderly father visited a Verizon branch to be added to my phone account as a new line. We were informed that, as a new line addition, he would receive an iPhone 15 Plus for free. Unfortunately, the branch did not have any iPhone 15 Plus phones in stock, so the associate offered my father an iPhone 16 Plus instead, also for free, because he was being added as a new line.
However, when we received our January bill, Verizon charged us for the phone. We called Verizon in January, and the representative acknowledged the mistake, advising us to pay the bill and promising a credit for the phone amount on the next month's bill.
Despite this, the February bill still included the charge for the phone. Upon calling Verizon again, we were told that the phone was being provided at a discounted price, and we would need to pay the remaining amount over 36 installments. Since it was now beyond the 30-day return window, they claimed there was nothing they could do.
My father is on a fixed budget and cannot afford both the phone plan and the additional charge for the iPhone. I wish they had corrected their mistake rather than misleading us and waiting until after the 30-day return policy to inform us of the situation.
Hello, we are concerned to know about this experience and would like to assist you properly, we are sending you a private note to assist you further.
~Pam
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