The supervisor said he didn't "have the power to waive my fees unless it was an error on verizons part" he later said that it was an error. When I called him out on this he changed his story and lied to me. I just paid a bill today and all i was asking to do it pay my normal bill from last month with out fees. You would have thought I was calling about a credit. I hate all the company lines Verizon throws at you. When you ask to speak with a manager they don't let you. The whole system is set up for the customer to fail or give up. Not to mention I spend over 2 hours on hold waiting to speak to this person...I may cancel my service. Netflix cares about there custumers. This is set up for the customer to give up, but I can't when every dollar counts.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.