My father was told by a representative of your company that we would be credited $40 for the bill for December, making our bill 79.99.  She said that we would receive two $20 credits per month as well as 5,000 points.  We were charged $119, no credits, and upon our phone call treated as if we were lying and no such deal ever existed.  
We have been loyal customers of Verizon for over 15 years, with 5 phones under our contract.  We have had Verizon cable for at least 3 years.  Being treated like a stranger by your reps is frustrating, especially when your reps are contradicting each other.  
My father has made the decision to switch to Comcast, but I am sending you this email to give you an opportunity to make things right for a loyal customer.  Below is the original order number, do the right thing.
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Moderator Emeritus

Hi markelliott312,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.