I have tried over and over to try to redeem the Visa prepaid card, by clicking on a link in an email sent to me by Verizon. It asks me to download the MyFios app, which I already have. It logs me into the MyFios app, and then sends me automatically back to the App store to 'open'. So I try again, and the same loop happens, and no option to redeem/click on tile, like the email states to do. So, I log online, and there is no information in my Account, or MyVerizon, how to redeem for the prepaid card. It's an endless loop. Is this a scam to try to frustrate customers and not redeem? I cannot access customer service, and it keeps sending me over and over to an automated system.
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