I'm not able to join Mobile + Home discount, possibly because my mobile account was previously linked to my old Fios account. I've recently gotten access to Fios again, signed up for an install and am trying to apply for the Mobile + Home discount. However, it doesn't work. I get an orange banner "The Fios account you entered is not in good standing. You can enroll once the account is in good standing again". I found this link on the Verizon forums which implies that someone can do this, but a request has to be submitted by a Verizon agent (https://forums.verizon.com/t5/my-verizon-account/quot-one-verizon-id-quot-how-to-unlink-unmerge-acco...). Please help.
Arrayva, we certainly want you to be able to use One Verizon ID with your two qualifying services. Please send us a Private Note, so we can help you unmerge the One Verizon ID from the old Fios service.