Hello, I am trying to view my Fios bill and also access my Promotions so that I can use the $400 Samsung credit to Home Depot. HOWEVER, once I successfully sign into My Verizon using my Email and password, it says "Welcome to Verizon, please link your account." I try to link my Fios account using zip code, OR order number, OR account number, but no matter what I do, it still showed "the information you entered doesn't match our records."
PLEASE assist because I want to view my Bill and also use my Samsung Promotion. This is unacceptable that I cannot properly see my bill OR use my promotion.
I can't even log into the chat because it says my Fios information isn't found even though it is .
Can you please link my fios account ot My Verizon?
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
