Live Chat Customer Service

[chunjae83]

I often use Verizon Live Chat because of the short wait times and the customers service reps are very helpful.  This morning I had a few questions about my most recent bill and, to say the least, I am quite upset.  The customer service rep ended the chat before all of my questions were answered.  Is this the place to file a complaint?  Below is my chat ID number and how the chat ended.  Thank you.

{edited for privacy}

[somegirl]

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@chunjae83 wrote:

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Is this the place to file a complaint?

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No.

This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.

[face6e]

I have not been able to get a live rep for two months now