Logging on the My Verizon

I am at my wits end. We transferrred our services from Maryland in September to Florida. Since then any time I attempt to log on to My Verizon I continue to see my Maryland account. I have called and emailed numerous times to get resolution to see our FLorida account wtih no success. I am currently on hold with "Customer Serivce"  (41 minutes and counting). Does anyone know how I can escalte this issue?

Re: Logging on the My Verizon
Moderator Emeritus

Hi RVGlisson,

Sorry you are having difficulty with your account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.